Privacy policy
At Sonsole, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your personal data.
By using our website or purchasing from Sonsole, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
1. Who We Are
Sonsole Europe S.L.
Madrid, Spain
VAT: ESB27675065
Website: www.sonsole.com
Email: hello@sonsole.com
Sonsole Europe S.L. is the data controller responsible for processing your personal information.
2. Information We Collect
Depending on how you interact with Sonsole, we may collect the following information.
Information you provide
- Name
- Email address
- Billing address
- Shipping address
- Telephone number
- Order information
- Customer service enquiries
- Newsletter preferences
Payment Information
Payments are processed securely by our payment providers.
Sonsole does not store your full payment card details.
Information collected automatically
When you browse our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Website usage
- Pages viewed
- Referral source
- Cookie identifiers
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage payments and refunds
- Provide customer support
- Communicate about your order
- Improve our website and services
- Detect fraud and maintain website security
- Comply with legal, tax and accounting obligations
- Send marketing communications where you have given consent
4. Legal Basis for Processing
Where required by the General Data Protection Regulation (GDPR), we process your information on one or more of the following legal bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
Where processing relies on your consent, you may withdraw that consent at any time.
5. Marketing Communications
If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates about Sonsole, new product launches and special offers.
You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us at: hello@sonsole.com
We currently use Klaviyo to manage email communications.
6. Sharing Your Information
We never sell your personal information.
We only share your data where necessary to operate our business, including with trusted service providers such as:
- Shopify (e-commerce platform)
- Payment providers
- Shipping and fulfilment partners
- Email marketing providers (Klaviyo)
- Analytics providers
- Professional advisers where required
- Government or regulatory authorities where legally required
Where third parties process personal information on our behalf, they are required to do so securely and in accordance with applicable data protection laws.
7. International Transfers
Some of our service providers may process personal information outside the European Economic Area.
Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws, including the use of Standard Contractual Clauses or other approved transfer mechanisms where required.
8. Cookies
We use cookies and similar technologies to:
- operate our website
- remember your preferences
- analyse website performance
- improve user experience
- measure marketing performance
Where legally required, non-essential cookies are only used after you have provided your consent.
You can manage your cookie preferences through our cookie banner or your browser settings at any time.
9. Data Retention
We retain your information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.
Order and accounting records are generally retained for up to seven years, where required by applicable tax and accounting laws.
Marketing information is retained until you withdraw your consent or unsubscribe.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to processing
- Request data portability
- Withdraw consent where processing relies on consent
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact: hello@sonsole.com
We will respond within the timeframes required by applicable law.
11. Data Security
We use appropriate technical and organisational measures designed to protect your personal information against accidental loss, unauthorised access, alteration or disclosure.
All data transmitted through our website is protected using encrypted HTTPS connections.
While no online service can guarantee absolute security, we continually work to maintain appropriate safeguards.
12. Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so that we can remove it.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
When we do, the updated version will be published on this page together with the revised "Last updated" date.
14. Contact
If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.
Sonsole Europe S.L.
Madrid, Spain